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Reservations Agent

We are seeking a Reservations Agent to accurately input individual and group reservations into the property management system. To track occupancy statistics and current in-house status to facilitate maximum occupancy.
Essential functions include, but are not limited to, the following:
Answers department telephones. Assists callers with leisure or group lodging reservations. Ensuring proper coding for tracking purposes, assisting owners with unit reservations. Upselling to non-owners for views, packages, larger units, etc.
Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer.
Inputs and ensures accuracy of package breakdowns.
Prepares group account list.
Posts and tracks advance deposits.
Maintains travel agent files
Calculates no-show rooms revenue.
Provides information regarding guests and groups to Front Office employees.
Perform general office duties including typing, data entry, filing, and answering telephones.
Provides support to operator, front desk, and Revenue manager as needed and directed.
Position Requirements:
Requires ability to interpret / extract information and / or perform arithmetic functions.
May require typing, CRT, record keeping, or word processing.
May have need for good communication skills.
Minimum formal education of a high school diploma and a minimum of less than six months job-related experience


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