Hotel Front Desk Agent
Midway, UT Midway, UT Part-time Full-time Part-time Full-time $16 an hour $16 an hour 13 hours ago 13 hours ago 13 hours ago PERKS & BENEFITS FULL TIME
Benefits:
Medical, dental, and vision insurance Health Savings Account Basic Life and AD&D insurance Accident & Critical Illness insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching FULL TIME AND PART TIME
Benefits:
Complimentary employee lunch Free golf! Friends & Family Discount at Homestead Eligible to participate in the Employee Referral Bonus Program JOB SUMMARY Responsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Audit, balance, and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed.
CORE RESPONSIBILITIES Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Utilize excellent hospitality skills, which include:
Smile and greet every guest using their name Speak to the guest in a warm, friendly, and courteous manner Display genuine and enthusiastic interest in the guest Pay complete attention and listen to understand Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job Answer calls and queries related to potential booking.
Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Take ownership of guest requests and complaints; resolve them in a professional manner.
Stock gift shop on a daily basis and ensure inventory levels are adequate.
Ensure that equipment at the front desk is in working order.
Be familiar with day-to-day issues with rooms.
Have knowledge of any and all promotions and/or current programs.
Maintain a high standard of personal hygiene and be in proper uniform at all times.
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES Ability to read and interpret documents such as safety rules, safety awareness information, operation and maintenance instructions, and procedure manuals.
Ability to keep logs and to speak effectively to customers and associates.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Excellent telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of computer screen and operate OPERA system.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
MINIMUM QUALIFICATIONS Previous hospitality experience is not required but is highly recommended.
EDUCATION/ FORMAL TRAINING High school education or equivalent experience.
LICENSES / CERTIFICATIONS n/a WORK ENVIRONMENT Prolonged standing at indoor, thermostatically climate-controlled work station.
Work inside 95% of the time.
PHYSICAL DEMANDS 90% of shift is standing, bending/kneeling.
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Homestead is an Equal Opportunity Employer Dating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making.
The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round.
This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification.
The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable.
Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit.
We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.
.
We can't wait to meet you! Pay:
$16 / hour
Benefits:
Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid training Other Job Type:
fulltime, parttime Schedule:
Weekend availability Monday to Friday Holidays Night shift Education:
High school degree Work location:
On-site Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Utilize excellent hospitality skills, which include:
Smile and greet every guest using their name Speak to the guest in a warm, friendly, and courteous manner Display genuine and enthusiastic interest in the guest Pay complete attention and listen to understand Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job Answer calls and queries related to potential booking.
Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Take ownership of guest requests and complaints; resolve them in a professional manner.
Stock gift shop on a daily basis and ensure inventory levels are adequate.
Ensure that equipment at the front desk is in working order.
Be familiar with day-to-day issues with rooms.
Have knowledge of any and all promotions and/or current programs.
Maintain a high standard of personal hygiene and be in proper uniform at all times.
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
Ability to read and interpret documents such as safety rules, safety awareness information, operation and maintenance instructions, and procedure manuals.
Ability to keep logs and to speak effectively to customers and associates.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Excellent telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of computer screen and operate OPERA system.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Previous hospitality experience is not required but is highly recommended.
High school education or equivalent experience.
n/a Prolonged standing at indoor, thermostatically climate-controlled work station.
Work inside 95% of the time.
90% of shift is standing, bending/kneeling.
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid training Other Weekend availability Monday to Friday Holidays Night shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Medical, dental, and vision insurance Health Savings Account Basic Life and AD&D insurance Accident & Critical Illness insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching FULL TIME AND PART TIME
Benefits:
Complimentary employee lunch Free golf! Friends & Family Discount at Homestead Eligible to participate in the Employee Referral Bonus Program JOB SUMMARY Responsible for overseeing front desk duties during the night shift that include responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Audit, balance, and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed.
CORE RESPONSIBILITIES Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Utilize excellent hospitality skills, which include:
Smile and greet every guest using their name Speak to the guest in a warm, friendly, and courteous manner Display genuine and enthusiastic interest in the guest Pay complete attention and listen to understand Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job Answer calls and queries related to potential booking.
Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Take ownership of guest requests and complaints; resolve them in a professional manner.
Stock gift shop on a daily basis and ensure inventory levels are adequate.
Ensure that equipment at the front desk is in working order.
Be familiar with day-to-day issues with rooms.
Have knowledge of any and all promotions and/or current programs.
Maintain a high standard of personal hygiene and be in proper uniform at all times.
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES Ability to read and interpret documents such as safety rules, safety awareness information, operation and maintenance instructions, and procedure manuals.
Ability to keep logs and to speak effectively to customers and associates.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Excellent telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of computer screen and operate OPERA system.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
MINIMUM QUALIFICATIONS Previous hospitality experience is not required but is highly recommended.
EDUCATION/ FORMAL TRAINING High school education or equivalent experience.
LICENSES / CERTIFICATIONS n/a WORK ENVIRONMENT Prolonged standing at indoor, thermostatically climate-controlled work station.
Work inside 95% of the time.
PHYSICAL DEMANDS 90% of shift is standing, bending/kneeling.
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Homestead is an Equal Opportunity Employer Dating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making.
The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round.
This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification.
The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable.
Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit.
We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.
.
We can't wait to meet you! Pay:
$16 / hour
Benefits:
Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid training Other Job Type:
fulltime, parttime Schedule:
Weekend availability Monday to Friday Holidays Night shift Education:
High school degree Work location:
On-site Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Utilize excellent hospitality skills, which include:
Smile and greet every guest using their name Speak to the guest in a warm, friendly, and courteous manner Display genuine and enthusiastic interest in the guest Pay complete attention and listen to understand Anticipate guest needs and be flexible in responding to them Be knowledgeable about your job Answer calls and queries related to potential booking.
Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Take ownership of guest requests and complaints; resolve them in a professional manner.
Stock gift shop on a daily basis and ensure inventory levels are adequate.
Ensure that equipment at the front desk is in working order.
Be familiar with day-to-day issues with rooms.
Have knowledge of any and all promotions and/or current programs.
Maintain a high standard of personal hygiene and be in proper uniform at all times.
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
Ability to read and interpret documents such as safety rules, safety awareness information, operation and maintenance instructions, and procedure manuals.
Ability to keep logs and to speak effectively to customers and associates.
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Excellent telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of computer screen and operate OPERA system.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Previous hospitality experience is not required but is highly recommended.
High school education or equivalent experience.
n/a Prolonged standing at indoor, thermostatically climate-controlled work station.
Work inside 95% of the time.
90% of shift is standing, bending/kneeling.
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid training Other Weekend availability Monday to Friday Holidays Night shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
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